Category Archives: Customer service

Mactivate – thumbs up

I’ve just been really impressed by the customer service over at Mactivate in Dublin. My Macbook battery packed up while I was working remotely and their service department couldn’t do enough for me. They set me up with a brand … Continue reading

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Cashel Palace Hotel – Great hotel in Tipperary

Cashel Palace Hotel already have some of the nicest staff and now they’ve just made my day with their free WIFI. The photo below doesn’t do their Hotel justice but neither does their website. We decided to come back here … Continue reading

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Better software licensing

Buying legit software can be expensive but it’s worth it. Choosing which software vendor you’re going to run with can be even more expensive if the product or support turns out to be crap. I don’t always buy from the … Continue reading

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Deepmetrix and Microsoft

Deepmetrix have always had great customer support. Having been bought by Microsoft, the good work looks set to continue. It’s inevitable that there should be some downtime while they integrate the two systems (Live Stats and Microsoft PPC AdCenter). What … Continue reading

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The Host with the most…

Probably the most important professional relationship a Design company can have is the relationship with their Hosting provider(s). There is simply no other service you will rely on so much over the years to keep your business (and client’s) running … Continue reading

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Corporate branding – be consistent

Have you ever taken 10 minutes to fill out your own web site forms, seen how long it took to get a response, checked if the automated response had the correct sales details and telephone number? Let me explain.

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Another example of great customer service. Getty images have bought Stockbyte for $135m. Stockbyte are an Irish company founded in 1997 by Jerry Kennelly and are highly regarded in creative circles for the quality of their imagery. Last June I … Continue reading

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Customer service

I’m reading a great book at the moment by Fergal Quinn called Growing the Customer. Fergal is a pioneer in the field of customer care and made sweeping changes to how Superquinn operated based on his creed of always listening … Continue reading

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