Deepmetrix have always had great customer support. Having been bought by Microsoft, the good work looks set to continue. It’s inevitable that there should be some downtime while they integrate the two systems (Live Stats and Microsoft PPC AdCenter). What wasn’t expected were some of the great emails we’ve had lately keeping us informed and rewarding us for staying on board during the tranistion. Cheers for the Microsoft AdCenter credit. I’m looking forward to trying it out.
Dear Peter Knight,
As you know, Microsoft acquired DeepMetrix earlier this year. We’re excited to let you know that you will no longer be charged for current services and support as we work on the next generation of service-based analytics. Your last invoice is for the September billing period and you will continue to have access to current services and technical support at no charge.
Thank you for your patience through this transition. Watch for updates with more information and opportunities for you to provide feedback and be part of the new services we are building.
If you have any questions, or feedback, please contact our support team at: acahelp@microsoft.comSincerely,
Kevin Vaudry, Program Manager
MicrosoftDeepMetrix LiveStats Customers
Please accept our sincere apologies for the lengthy downtime of the LiveStats services. The outage lasted much longer than anticipated and we at Microsoft regret the error.
To thank you for your patience and understanding, next week we will send you an adCenter credit for $50 (USD) worth of search advertising and some more information about our continued dedication to you and all our DeepMetrix customers.
Again, please accept our apologies for the downtime of the LiveStats services. We will make every effort to prevent such an event from occurring again and we look forward to working with you.
Best regards,The Microsoft adCenter Team
