Probably the most important professional relationship a Design company can have is the relationship with their Hosting provider(s). There is simply no other service you will rely on so much over the years to keep your business (and client’s) running smoothly. So when a friend’s web site disappeared recently and her Spanish hosting company were not being very responsive, we were all at a loss as to what to do. Her web designer has gone AWOL and was not returning calls or emails. All her documents were in Spain with her business and she had no PC or fax over here while on a short break.
We use two Irish Hosting companies in particular and they’re both very good. Today I want to single out Blacknight Solutions for going above and beyond the call of duty and helping out someone who is neither a client of mine or Blacknight Hosting.
I’ve always considered it vital to get instant support in person when the situation is critical and not be shoe-horned through a email ticketed system that is ignored for days or met with a lukewarm response. I consider it an amazing level of service when Michele personally took the time to communicate (in Spanish via phone and fax) with all parties involved to try and get a web site back online for a friend of the family.
Thanks Michele! :O)
BK Solutions are the only host i would recommend to a friend. Great webhost.
Thanks Cormac. I hope to write a feature soon on ‘Choosing a hosting company’ specifically for Irish companies. I’ll mail you when it’s available.
This is exactly what I expected to find out after reading the title Marketing Blog. Thanks for informative article