Eden Web - Design & Marketing Blog

Another example of great customer service.

Getty images have bought Stockbyte for $135m. Stockbyte are an Irish company founded in 1997 by Jerry Kennelly and are highly regarded in creative circles for the quality of their imagery.
Last June I took a half day and headed for a coffee in the village. Thinking that the world had probably done the same, I was suprised when my mobile rang and it was a very nice lady from Stockbyte calling me to thank me for my order and enquire if she could do anything else for me.

I was pleasantly suprised because

1. I had only just purchased the image earlier in the week.
2. It was the first time I’d bought from Stockbyte.
3. In the past 6 years of buying stock photo for clients from 4 different agencies, they were the first company to call, say hi and check in.
4. The image only cost about 100 Euros so it was hardly a big spend.

It was great nevertheless to get the call and the attention. Furthermore, when I got home I had this message in my mailbox

Hi Peter,

Thank you for taking my call today it was great to talk with you.

As I mentioned I will be your Account Manager for the future. Contact me at anytime if you wish to avail of our Free search service, we can usually send you on a lightbox within the hour.

My contact details are as follows:

S Kelleher
email:
Toll Free:

So, nice work from Gerry, Miss Kelleher and all the staff at Stockbyte!