Monthly Archives: April 2006

The tipping point of septic tank blogs!

A psychic once told me that if I wasn’t doing what I was doing right now (professionally, that is I.E. not drinking beer, eating microwave popcorn and updating my blog at 11pm), that I’d “be a gardenerâ€?. I didn’t ask … Continue reading

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Internet Explorer 7 BETA 2

Microsoft have just announced Beta V2 of their IE web browser. Details on their official site. There is an emphasis on RSS feeds, tabbed browsing, improved print handling, search and of course, security, for end users while web designers and … Continue reading

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Checking it out or checking out?

Internet marketing needs to learn lessons from already extablished bricks and mortar industries so they can draw upon decades of experience and not have to make unnecessary mistakes. This email newsletter caught me eye this morning. I subscribe to a … Continue reading

Posted in Design - Understand your customers, Design General, Marketing, Uncategorized | Comments Off on Checking it out or checking out?

Personas and Scenarios for better web sites

EdenWeb met a client recently that expressed an interest in redevloping their web site. It’s a fairly large corporate web site and these guys are industry leaders with a name that is internationally recognised. In light of this, the focus … Continue reading

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Simple marketing ideas

The motorbike courrier that is due to call in 30 mins Why won’t he give me a business card while he picks up a CD for my client? Afterall – I didn’t call him, my client did. This means he … Continue reading

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Stockbyte

Another example of great customer service. Getty images have bought Stockbyte for $135m. Stockbyte are an Irish company founded in 1997 by Jerry Kennelly and are highly regarded in creative circles for the quality of their imagery. Last June I … Continue reading

Posted in Customer service, Uncategorized | 1 Comment

Customer service

I’m reading a great book at the moment by Fergal Quinn called Growing the Customer. Fergal is a pioneer in the field of customer care and made sweeping changes to how Superquinn operated based on his creed of always listening … Continue reading

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